The morning briefing: poor customer service and can government bonds be rated ESG?


Hello and welcome to your Morning Briefing on Monday, April 25, 2022. To receive it each morning in your inbox, click here.

provider service

The saying that the customer is always right has often resonated in reports Money Marketing has done in the past two months.

That’s the topic of this week’s Behind the Headlines where we list the various examples of big brands not delivering.

The level of incidents rising to the surface is of some concern.

ESG Bonds

There is an ongoing debate about which investments meet environmental, social and governance (ESG) criteria.

There is a lively conversation about whether sovereign bonds can ever do the trick.

Our journalist Jean-Baptiste Andrieux says that government bonds are complicated but deserve a place in an ESG fund.

Recruitment Challenge

Recruitment in the consulting industry is a challenge that never goes away and is chronic with an aging demographic.

We have attempted to shed some light on the quality of the industry as a profession with the 2B Financial Advisor.

Below is a new digital supplement from Quilter which explores the issue of recruitment and why counseling is an attractive career.

quote of the day

Markets were spared the shock and uncertainty that would have sent them into a tailspin had Le Pen won, as she would have put France on a very different path.

– Nigel Green of the deVere group comments on the re-election of Emmanuel Macron for a second term as French president on Sunday evening

Stat Attack

New data from consumer finance broker has lifted the lid on the impact of social media on the shopping habits of Britons and how many of us are genuinely happy with the purchases we make do accordingly.

A nationally representative survey of 2,000 Britons found out which platforms are most influential for purchasing. He listed them in that order below.



3. Youtube

4. Twitter




In other news

The Treasury has officially launched a new UK Transition Plan Task Force, to develop the gold standard for UK business climate transition plans.

The new regime will require UK financial institutions and listed companies to publish transition plans detailing how they will decarbonise as the UK moves towards a net zero economy by 2050.

The launch of the task force is part of Chancellor Rishi Sunak’s pledge to COP26 – where he presented proposals to make the UK the world’s first net-zero aligned financial centre.

Economic Secretary to the Treasury and Co-Chair of the Transition Plan Task Force, John Glen, said: “I am delighted that the Transition Plan Task Force is now up and running, supporting the Chancellor’s ambition to become the world’s first net-zero aligned financial center.

“It brings together an impressive array of forward-thinking stakeholders to ensure businesses can develop plans to facilitate our transition to a low-carbon economy.

“The UK is a global leader in green finance: having created the world’s first retail green savings bonds, raised £16 billion in green gilts last year alone to fund projects such as the offshore wind, and become the first major economy to commit to net zero by 2050.”


P&O Ferries forced to reverse bid for pay cut (BBC News)

Covid lockdown fears spark panic buying in Beijing as biggest district begins mass testing (The Guardian)

Elon Musk is paving the way for a new model of investor activism (Financial Times)

Have you seen?

The great hope of the early days of the Internet was that it would make government, business, and markets ever more transparent.

Nobody could hide their dirty laundry anymore because they would be in public.

Things didn’t quite work out that way, as the latest Weekend Essay clearly shows.


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